Features

HOA Incident Reporting and Community Safety Logs

GateWatch makes it easy to report, log, and resolve incidents in your community. Keep residents, guards, and admins on the same page with secure real-time communication.

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Respond faster. Record everything. Keep your community safer.

From late-night noise complaints to gate damage and suspicious activity, incidents happen every day in managed communities. GateWatch gives your team the tools to document issues immediately, involve the right people, and create a permanent log that improves safety, transparency, and response time.

Built for proactive safety, not reactive chaos

Capture and Track Community Incidents

Graphic of a user interface for creating an incident report with fields for type, status, priority, location, and comments, alongside warning and confirmation icons, and an illustration of a person in a circular frame.

Whether it's a noise complaint, a gate strike, or suspicious activity, GateWatch helps you log every detail—on the spot, from any device.

✓ Submit reports from the mobile app or dashboard

✓ Attach photos, videos, or notes

✓ Tag incidents by type, location, or unit

✓ Auto-timestamp and log every entry

Keep the right people in the loop instantly

Real-Time Communication Between Staff, Residents, and Admins

Three illustrated people engaging in a digital communication or social media discussion, holding and exchanging speech bubbles and messages.

GateWatch ensures nothing falls through the cracks by connecting all parties involved in an incident through one secure channel.

✓ Guards can escalate issues directly to admins

✓ Residents can respond to or confirm reports

✓ Admins can assign follow-up actions or comment on updates

Build trust and accountability across the board

Maintain a Secure, Searchable Record

Computer screen showing community incident management dashboard with incident reports, statuses, locations, and severity levels, overlaid with red warning message and exclamation mark icon.

Every incident is stored with full context—supporting transparency, dispute resolution, and risk mitigation.

✓ Create a permanent incident history by unit or category

✓ Filter by date, location, status, or staff member

✓ Export reports for board reviews, insurance, or compliance

✓ Keep sensitive data role-restricted and secure

Move faster without missing details

Designed for Mobile Teams

A laptop and a smartphone display incident management software screens. The laptop screen shows a detailed incident record with status, description, and updates. The smartphone screen shows a form for creating a new incident report with fields for incident details, type, status, priority, location, assigned personnel, attachments, and contact permissions.

Whether they're at the gate or patrolling the property, your guards and field staff can log incidents the moment they happen, no need to wait for shift reports or office time.

✓ Submit reports from a phone or tablet in seconds

✓ Auto-assign follow-ups based on incident type

✓ Get notified of new entries or status changes in real time

Frequently Asked Questions

You can log anything—from safety concerns and gate damage to neighbor disputes or unauthorized entries. Categories are fully customizable.
Yes. The GateWatch app is mobile-friendly and allows guards to file reports instantly, including photos or video.
Absolutely. Residents can confirm, dispute, or provide context if they're involved in or affected by an incident—through the portal or app.
Yes. You can filter by date, type, location, or resident to find exactly what you need. All logs are exportable for board or legal use.
Yes. All records are protected with role-based permissions so only authorized staff can access sensitive details.