Terms of service.

Community Tech LLC Terms of Service

Last Update: January 3, 2026

These Terms of Service (the “Terms”) form a contract between you and Community Tech LLC (“Community Tech,” “we,” “us,” “our”) and govern your access to and use of our website and our cloud-based products and services, including our visitor management and community operations tools, digital key issuance/validation tools, and the Local Rewards Platform (collectively, the “Service”).

The Service is primarily offered to homeowner associations, property managers, building owners/operators, and similar entities (each, a “Customer”). Customer may permit residents, tenants, guests, visitors, guards/security personnel, and other authorized users to interact with the Service as part of Customer’s operations (each, an “End User”).

By accessing or using the Service, you acknowledge that you have read and agree to these Terms and our Privacy Policy (the “Privacy Policy”).

0. Customer Agreement Controls

If you have entered into a signed master services agreement, order form, statement of work, or other written agreement with Community Tech governing your use of the Service (a “Customer Agreement”), then the Customer Agreement controls and will govern your use of the Service. If there is a conflict between these Terms and a Customer Agreement, the Customer Agreement will prevail.

1. Eligibility and Authority

You may use the Service only if you:

  • are able to form a binding contract; and

  • if acting for an entity, you have authority to bind that entity.

If you are an End User accessing the Service under a Customer’s account, you represent that you are authorized by that Customer to do so.

2. Definitions (Key Platform Concepts)

For clarity, the Service may involve:

  • “Keys”: digital credentials (such as QR codes, NFC tokens, barcodes, passwords, or similar) issued through the Service to facilitate access to a Customer-controlled location.

  • “Access Point”: a gate, entrance, lobby, checkpoint, or other access location where a Key may be presented.

  • “Validator” / “Access Point Device”: a device used to scan or validate Keys (including guard-operated devices or a third-party call box integration).

  • “Guard” / “Security Personnel”: a person employed or contracted by Customer (or Customer’s vendor) to validate Keys and/or manage visitor entry. Guards are not Community Tech employees or agents.

3. License and Permitted Use

Subject to your compliance with these Terms (and any Customer Agreement), Community Tech grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for Customer’s internal operations and community management purposes.

Except as expressly permitted, you may not:

  • copy, modify, reverse engineer, decompile, or attempt to derive source code from the Service;

  • scrape, extract, or harvest data from the Service except as permitted through normal Service functionality or APIs; or

  • use the Service to build a competing product or for the benefit of a competitor.

4. Accounts, Credentials, and Administrators

Customer is responsible for:

  • maintaining accurate account information;

  • protecting logins, passwords, and access codes; and

  • all activities that occur under Customer’s account (including actions of Authorized Users and End Users).

You must promptly notify us of suspected unauthorized access or security incidents.

5. Customer Responsibilities (Operations and Compliance)

Customer is solely responsible for:

  • hiring, training, supervising, and managing Guards and other personnel;

  • establishing and enforcing property rules, visitor policies, and access decisions; and

  • ensuring that all data submitted to the Service is collected and used in compliance with applicable law, including any required notices and consents.

6. Prohibited Data; No Biometrics

The Service is intended to manage access and community operations, including visitor authorization. You agree not to upload, store, or process:

  • Social Security numbers, financial account numbers, payment card data, health information, passport/visa numbers, or other special categories of sensitive personal data not required for visitor authorization (“Prohibited Data”); or

  • biometric identifiers or other regulated data categories (unless expressly agreed in a Customer Agreement and supported by the Service).

If Prohibited Data is submitted, you must promptly notify us. You are responsible for Prohibited Data uploaded by you or your users.

7. User Content and Customer Data

7.1 Ownership

As between the parties, Customer (or its licensors) owns all right, title, and interest in the data and content submitted to the Service by or on behalf of Customer, including visitor/resident data and operational records (“Customer Data”).

7.2 License to Operate the Service

Customer grants Community Tech a non-exclusive, worldwide, royalty-free license to host, use, process, transmit, display, and create derivative works of Customer Data only as necessary or reasonably useful to:

  • provide, maintain, secure, and support the Service;

  • perform and enforce our obligations and rights under these Terms and any Customer Agreement; and

  • improve the Service (including troubleshooting, analytics, and feature development), subject to the Privacy Policy and any Customer Agreement.

7.3 Aggregate / De-Identified Data

We may create and use aggregated or de-identified data derived from Customer Data (“Aggregate Data”) for product improvement, benchmarking, analytics, reporting, and other lawful business purposes, provided such Aggregate Data does not identify Customer or individuals.

8. Privacy

Our collection and use of personal information is described in the Privacy Policy. Customer is responsible for providing notices and obtaining consents required for Customer’s collection and use of Customer Data.

9. Third-Party Services and Integrations

The Service may integrate with third-party products or services (e.g., access control/call box systems, messaging, analytics, or other tools). If you enable a third-party integration, you authorize us to share the minimum necessary information with that third party to provide the integration. Third-party services are not controlled by Community Tech and may be governed by their own terms and privacy policies.

10. Local Rewards Platform (LRP) Terms

If Customer enables or uses the Local Rewards Platform (“LRP”), the following apply:

  1. Third-Party Merchants. Rewards and offers are provided by independent third parties. Community Tech does not control merchant participation, hours, pricing, redemption terms, or availability.

  2. No Warranty. Community Tech makes no warranty regarding merchant goods/services and is not responsible for disputes between users and merchants.

  3. Points and Redemption. We may modify, suspend, or discontinue reward structures, point values, or merchant participation at any time. Unless otherwise specified in a Customer Agreement, Customer is not obligated to fund or reimburse points/rewards.

  4. Fraud Prevention. We may revoke points, suspend accounts, or investigate suspicious activity to protect platform integrity.

  5. No Cash Value. Points and rewards have no cash value, are not legal tender, and are not redeemable for cash except where required by law. Points do not constitute stored value or a financial instrument.

  6. Not a Payment Processor. Community Tech is not a payment processor, money transmitter, financial institution, or issuer of stored value, and does not process payments on behalf of users or merchants.

  7. Taxes. Users are responsible for any tax implications of earning or redeeming rewards.

11. Suspension, Modification, and Termination

We may modify the Service from time to time (including adding, removing, or changing features). We may suspend or terminate access to the Service:

  • to address security risks or suspected misuse;

  • for material breach of these Terms; or

  • as otherwise permitted by a Customer Agreement.

Upon termination, you must stop using the Service. Data handling upon termination is described in the Privacy Policy and, if applicable, the Customer Agreement.

12. No Security Services; No Guarantee of Physical Security

Community Tech does not provide physical security services, does not monitor Access Points, and does not control or supervise Guards or other Customer personnel. The Service facilitates issuance and validation of Keys and related operational tools only.

We make no representations or warranties regarding the physical security of Customer properties, Access Points, or interactions between visitors and personnel. Community Tech is not liable for unauthorized entry, security incidents, property damage, injury, or guard conduct.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMMUNITY TECH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION.

If a Customer Agreement includes service levels or support commitments, those commitments are only as stated in that Customer Agreement.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA) ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

  • COMMUNITY TECH’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO COMMUNITY TECH FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in that case, the above applies to the fullest extent permitted.

15. Indemnity (Default, Unless Customer Agreement Governs)

If you do not have a Customer Agreement that includes indemnity terms, you agree to defend, indemnify, and hold harmless Community Tech and its affiliates, officers, directors, employees, and agents from and against any third-party claims arising out of:

  • your or your users’ use of the Service in violation of these Terms or law; or

  • Customer Data (including allegations that Customer Data infringes rights or was collected/used unlawfully).

16. Assignment

Neither party may assign these Terms without the other party’s prior written consent, except that either party may assign these Terms in connection with a merger, reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to be bound.

17. Governing Law; Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms shall be brought in the competent courts located in Orange County, Florida, and each party consents to such jurisdiction and venue.

18. Notices

  • Operational notices may be sent by email or through the Service.

  • Legal notices to Community Tech must be delivered to:
    Community Tech LLC
    ATTN: LEGAL
    12217 Pioneers Way, #2121
    Orlando, FL 32832
    Email copy (for convenience only): admin@communitytech.io

If a Customer Agreement includes notice requirements, those notice requirements control for matters under that Customer Agreement.

19. Miscellaneous

These Terms (together with the Privacy Policy) constitute the entire agreement between you and Community Tech regarding the Service unless you have a Customer Agreement, in which case the Customer Agreement controls. If any provision is unenforceable, the remaining provisions remain in effect. No waiver is effective unless in writing.