Community Tech LLC Terms of Service

Last Update: March 30, 2025

Please read these Terms of Service (these “Terms”) carefully as they form a contract between you and Community Tech LLC (“Community Tech”, “we”, “us”, or “our”) that governs your access to and use of our SaaS-based visitor management platform, website (https://www.communitytech.io), and related products, applications, offers, and services (collectively, the “Service”). The Service is provided to Homeowners Associations (HOAs), property managers, or similar entities (“you” or “Customer”) who purchase it from us to manage visitor data on behalf of their end users (e.g., residents, tenants, or visitors). By accessing or using the Service, you agree that you have read, understand, and agree to be bound by these Terms and our Privacy Policy (available at https://www.communitytech.io/privacy-policy), as amended from time to time. You may use the Service only in compliance with these Terms and only if you have the legal capacity to form a contract with Community Tech and are not barred under applicable laws from doing so. IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY POLICY, YOU MUST NOT USE THE SERVICE. For questions, contact us at admin@communitytech.io.

Note: Community Tech does not provide warranties for the Service, and our liability is limited. See Sections 12 and 13 for details.

1. Changes to These Terms

We may update these Terms at any time by posting the revised version on https://www.communitytech.io with an updated “Effective Date” (or a later date as specified). We may notify you via the Service, email (to the address associated with your account), or a website notice. Your continued use of the Service after the Effective Date constitutes acceptance of the amended Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account as outlined in Section 10.

2. Your Use of the Service

Subject to your compliance with these Terms, we grant you, as an HOA, property manager, or similar entity, a non-exclusive, non-transferable, revocable license to access and use the Service to manage visitor data and related activities for your properties or communities. You may permit your end users (e.g., residents, tenants, or visitors) to interact with the Service as part of your visitor management processes, but they are not direct licensees of Community Tech. We may deploy changes, updates, or enhancements to the Service at our discretion, with or without notice, and may add, modify, or remove features or suspend/terminate the Service entirely. Your use of the Service is voluntary, and we aim to provide it using commercially reasonable efforts, though availability is not guaranteed.

All content, software, APIs, and materials in the Service (collectively, “Materials”) are owned by Community Tech, its affiliates, licensors, or suppliers and are protected by U.S. and international copyright, trademark, and other laws. Except as expressly permitted herein, you may not copy, modify, distribute, transmit, display, or create derivative works from the Materials without our prior written consent.

3. Registration and Acceptance

a. Eligibility: You may not use the Service or accept these Terms if: (1) you lack legal capacity to form a binding contract on behalf of your entity, or (2) you are barred from using the Service under U.S. or other applicable laws.
b. Entity Use: You represent and warrant that you are an HOA, property manager, or similar entity (or an authorized representative thereof) and have authority to bind your entity to these Terms. “You” refers to that entity.
c. Registration: To access the Service, you must register and provide accurate, up-to-date information (e.g., entity name, contact details). You agree to promptly update us via admin@communitytech.io if this information changes.

4. Intellectual Property

We and our licensors retain all rights, title, and interest in the Service and Materials, including all intellectual property rights. You may not reproduce, modify, reverse engineer, create derivative works from, or distribute the Service or Materials without our prior written consent. All rights not expressly granted are reserved.

5. Feedback

If you or your end users provide comments, suggestions, or recommendations about the Service (“Feedback”), you grant us a worldwide, royalty-free, transferable, irrevocable, perpetual license to use, incorporate, and exploit such Feedback in connection with the Service without compensation.

6. User Content and Responsibilities

You may submit content (e.g., visitor names, contact details, visit history, notes) to the Service (“User Content”) to manage your properties or communities. You retain ownership of User Content but grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, store, reproduce, distribute, and process User Content as necessary to provide, maintain, and improve the Service. You are solely responsible for User Content, including ensuring it complies with applicable laws (e.g., data protection regulations) and does not infringe third-party rights. We do not endorse or verify User Content and are not liable for any loss or damage arising from it. You are responsible for obtaining any necessary consents from end users whose data you submit.

7. Use of Your Information

We may use and process your personal information and User Content as described in our Privacy Policy (linked above), including to provide the Service and improve its functionality over time. We may retain such data indefinitely unless you request deletion or we are legally required to remove it (see Privacy Policy, Section 4). We may also create and use anonymized, aggregated data (“Aggregate Data”) derived from your information for any purpose, provided it does not identify you or your end users personally.

8. Third-Party Content & Services

The Service may integrate third-party services or content. By using such features, you authorize us to share necessary information with those third parties. We do not control, endorse, or warrant the quality, accuracy, or reliability of third-party services or content, and your use of them is at your own risk.

9. Restrictions on Use

You agree not to, and will ensure your end users do not:

• Use the Service for illegal, defamatory, obscene, harassing, or objectionable purposes.

• Violate others’ legal rights or misrepresent affiliations.

• Upload viruses, corrupted data, or unsolicited advertisements.

• Interfere with others’ use of the Service or attempt unauthorized access (e.g., intercepting data).

• Collect others’ information without consent.

10. Modification and Termination

We may modify, limit, suspend, or terminate the Service (or your access to it) at any time, with or without notice, including if we believe you’ve violated these Terms. Upon termination, we may delete your account data (subject to our Privacy Policy), and you must cease using the Service. To cancel your account voluntarily, contact us at admin@communitytech.io. We are not liable for data loss or Service interruptions.

11. Exclusion of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER COMMUNITY TECH NOR ITS LICENSORS OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR OR YOUR END USERS’ USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE LEGAL THEORY. OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING YOUR FIRST CLAIM.

13. Governing Law and Dispute Resolution

These Terms are governed by Florida law, excluding its conflict-of-law rules. Any disputes arising hereunder will be resolved through binding arbitration in Orlando, Florida, under the American Arbitration Association’s rules, except that we may seek injunctive relief in any court to protect our intellectual property. You consent to exclusive jurisdiction and venue in Florida courts for such actions.

14. Notices

We may send notices via email (to your registered address) or through the Service. Notices are deemed received when sent. You may send legal notices to admin@communitytech.io, clearly stating they are under these Terms. You must consent to electronic notices to use the Service.

15. General Legal Terms

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. We may assign our rights hereunder without notice; you may not assign yours. No waiver of any provision is effective unless in writing. If any provision is unenforceable, it will be reformed to reflect its intent, or severed if reformation is impossible, leaving other terms intact. Our stored copy of these Terms is the authoritative version. No third-party rights are conferred, including to your end users.