Features

HOA Maintenance Request Tracking for Residents and Staff

GateWatch turns community maintenance into a collaborative, trackable process—from the moment a request is submitted to when it's marked complete.

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Maintenance doesn’t have to be messy

When residents and staff are working from the same platform, everyone stays informed. GateWatch helps HOAs and Property managers respond faster, reduce missed requests, and build a reliable maintenance log—without phone calls or email chains.

Residents can report issues in seconds

Make requests simple and trackable

A hand holding a smartphone displays a maintenance request form on the screen. The form includes fields for priority, location, category, description, attachment, permission to enter, and additional instructions. There is a green submit button at the bottom. A sidebar shows three work order statuses: 'Stove not working', 'Status Updated', and 'Status Complete' with check marks.

From a leaky roof to broken lights in a common area, residents can submit issues directly through the app or web—complete with photos, videos and notes.

✓ Submit maintenance tickets from the mobile app or portal

✓ Attach photos, unit info, or custom notes

✓ View ticket history and updates in real time

✓ Get notified when staff respond or mark complete

Streamline operations with automation

Smart Workflows and Task Assignment

Illustration of a person managing organization settings on a laptop with mobile screens showing notifications.

GateWatch takes the guesswork out of maintenance by automatically routing requests to the right people—with the right priority.

✓ Configure automated workflows based on request types

✓ Assign staff or vendors to specific request categories (e.g., plumbing, electrical, landscaping)

✓ Auto-notify assignees when a new request comes in

✓ Set default priority levels by issue type, so every issue isn’t urgent by default

Help staff stay responsive and organized

Real-Time Staff Dashboards

Maintenance teams can view, sort, and update requests from anywhere—reducing backlogs and improving visibility.

✓ Filter by priority, category, or location

✓ View real time analytics on key metrics like time in status

✓ Track work order status and notes across teams

✓ Get alerts for new or overdue items

Keep residents in the loop — not in the dark

Built-In Commenting and Notifications

A digital interface displayed on a laptop and a smartphone showing work and maintenance request management for a community tech platform. The laptop screen shows a list of work orders, a detailed view of one work order, and activity logs. The smartphone display indicates a list of maintenance requests for doors, with their statuses and details.

GateWatch supports two-way communication on every ticket, so there’s no confusion about what’s been done or what’s next.

✓ Comment threads between staff and residents

✓ Auto-notify residents of updates or status changes

✓ Prevent duplicate requests with shared visibility

✓ Log everything for audit and accountability

Frequently Asked Questions

Yes. They can view the full ticket history, current status, and comments from staff in real time through their portal.
Absolutely. You can tag and route requests by vendor, staff member, or category—keeping everything organized and accountable.
Yes. Residents receive notifications when their request is updated, commented on, or resolved.
They can filter and sort by property, unit, priority, and more to stay focused on what matters most.
Absolutely. You can define custom categories (e.g., landscaping, plumbing), add priority levels, assign vendors, and track recurring issues over time.
Yes! GateWatch allows you to tag any custom attributes to requests and pull reports on it, like inventory being used.